Terms of service

1. What we do

• Build and host your website.
• Set up your domain in your business's name.
• Run the assistant features on your plan (alerts, text-back, chat, reviews, reminders, reports).
• Make small edits when you ask.

2. Free previews

Our “see your site” tool builds a free preview from public information about your business. It's not live, not indexed by Google and has no obligation. We delete unused previews after 90 days, or sooner if you ask.

3. Price and payment

• You pay a one-off setup fee and a monthly fee, shown on our pricing page when you sign up.
• Payments are taken monthly by card or Direct Debit through Stripe.
• We'll give you at least 30 days' notice of any price change. Prices won't go up during your first term.

4. Minimum term and cancelling

• Every plan has a 12-month minimum term from the day your site goes live.
• After that it rolls month to month. Cancel any time with 30 days' notice.
• If you cancel during the minimum term, the remaining months are still due.
• No exit fees. When you leave, we transfer your domain to you and give you a copy of your content.

5. Your domain and content

• Your domain is registered in your business's name. It's yours.
• Text and photos you give us stay yours. You let us use them to run your site.
• The website design, software and AI assistant belong to ReadyTrade. You're licensed to use them while you're a client.

6. Your side of the deal

• Give us accurate info about your business, prices and qualifications.
• Only claim accreditations you actually hold (e.g. Gas Safe, NICEIC).
• Have a lawful reason to message your customers. We help: every text has an opt-out.
• Don't use ReadyTrade for anything illegal, misleading or spammy.

7. AI features

• AI price guides are always a range and “subject to a visit”. They're not a quote. You set the final price.
• AI-drafted replies are suggestions. You choose what to send.
• We never write fake reviews. Only real customer reviews appear on your site.

8. Uptime and support

We aim to keep your site online 24/7 and fix problems fast. Planned maintenance happens out of hours where we can. Support is by WhatsApp, phone or email on working days.

9. Liability

We're responsible for doing our job with reasonable care and skill. We're not liable for lost profits or lost jobs, or for things outside our control (such as outages at Google, WhatsApp or phone networks).

Our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that can't be limited by law.

10. Ending things

We can suspend or end your service if you don't pay, or seriously break these terms, after giving you notice and a chance to fix it.

11. Data protection

Our privacy notice explains how we handle personal data. Where we process your customers' data for you, we act as your processor under the UK GDPR and follow your instructions.

12. The legal bit

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any disputes. If any part is found invalid, the rest still applies.